Reservation Conditions
These Reservation Conditions explain how berth requests, temporary stays, service bookings and marina-related requests are managed at Porto Santo Marina.
Submitting a request through this website, by email, by phone or through any other official contact channel does not automatically guarantee the confirmation of a berth, service, facility, booking or operational arrangement.
All requests are subject to availability, operational review, vessel characteristics, documentation requirements, applicable tariffs, safety conditions and the marina regulations in force.
1. Website Operator
This website is operated by:
MARINA PXO - ACTIVIDADES NÁUTICAS, S.A.
NIPC / VAT Number: 519280377
Registered office: Estr. Do Aeroporto Nr. 101, 9060-382 Funchal, Madeira, Portugal
Operational location:
Porto Santo Marina
Estrada Jorge Moura Caldeira de Freitas
9400-220 Porto Santo
Madeira, Portugal
E-mail:
Phone: +351 291 983 069
2. Scope of These Conditions
These conditions apply to requests related to Porto Santo Marina, including berth requests, temporary stays, marina services, fuel assistance, boatyard access, slipway use, repair area requests, utilities, operational assistance and other support services.
Specific services may also be subject to additional rules, operational procedures, safety instructions, tariff conditions or documentation requirements.
3. Submitting a Request
Users may submit requests through the official contact channels made available by Porto Santo Marina, including website forms, email, telephone or direct contact with the marina reception.
Requests should be submitted in advance whenever possible, especially for berth availability, fuel assistance, slipway use, repair area reservations, boatyard services or any operational support that requires coordination by the marina team.
The marina may request additional information before reviewing or confirming any request.
4. Information Required
Depending on the type of request, users may be asked to provide information such as:
- Full name and contact details;
- Vessel name, registration number and nationality;
- Vessel type, length, beam and draught;
- Expected arrival and departure dates;
- Type of request or service required;
- Insurance, ownership, seaworthiness or other vessel documentation, where applicable;
- Billing or administrative information, where required;
- Any operational requirements relevant to the request.
Users are responsible for ensuring that all information submitted is accurate, complete and up to date.
5. Review and Confirmation
After receiving a request, Porto Santo Marina may review availability, vessel characteristics, operational conditions, safety requirements, documentation and applicable tariffs before confirming the request.
A request is only considered confirmed when Porto Santo Marina provides confirmation through an official contact channel.
The marina reserves the right to refuse, suspend, modify or delay a request where availability, safety, operational conditions, documentation, payment status or applicable regulations so require.
6. Berth Requests
Berth requests are subject to availability, vessel dimensions, operational conditions, applicable tariffs and confirmation by the marina team.
The allocation of a berth, when confirmed, does not necessarily imply the right to a fixed or specific berth location unless expressly confirmed by Porto Santo Marina.
The marina may assign, adjust or change berth allocation where required for operational, safety, maintenance or service reasons.
7. Temporary Stays and Extensions
Temporary stays may be subject to daily, monthly or other applicable periods according to the marina regulations and tariffs in force.
Any extension beyond the initially requested or confirmed stay must be communicated to Porto Santo Marina in advance and is subject to availability, operational confirmation and any applicable tariff adjustment.
Remaining at the marina beyond the confirmed period without prior authorisation may result in additional charges or other measures provided under the applicable marina regulations.
8. Service Requests
Requests for services such as fuel assistance, slipway use, repair area reservations, boatyard support, utilities or other marina services must be submitted through the official contact channels and may require prior confirmation.
Diesel supply, where available, must be coordinated in advance through the marina reception or official contact channels.
Slipway access and repair area use may be subject to availability, operational conditions, safety requirements, booking confirmation and applicable tariffs.
9. Tariffs, Payments and Charges
Berthing, temporary stays, marina services, boatyard services, utilities, equipment use, repair area use, slipway access and other services may be subject to applicable tariffs, charges, deposits, guarantees or payment conditions.
Tariffs may vary according to vessel type, vessel size, duration of stay, service requested, operational conditions and applicable rules.
Porto Santo Marina may require payment, pre-payment, deposit, guarantee or settlement of outstanding amounts before confirming or continuing the provision of services.
Users should always confirm the applicable tariff before requesting, booking or using a marina or boatyard service.
10. Changes, Cancellations and No-Shows
Users should inform Porto Santo Marina as soon as possible of any change to arrival time, departure time, vessel information, service requirements or cancellation of a request.
Failure to provide updated information may affect berth allocation, service availability, operational planning or the validity of a confirmed request.
Depending on the type of service, timing of cancellation, operational preparation and applicable tariff conditions, charges may apply.
11. User Responsibilities
Vessel owners, representatives, crews, visitors and service providers are responsible for complying with the marina regulations, safety instructions, operational procedures and applicable legal requirements.
Users are responsible for ensuring that their vessel is properly maintained, safely moored, adequately insured and compliant with the documentation and safety requirements applicable to the requested service or stay.
Users must not obstruct access areas, pontoons, walkways, service zones, fuel areas, slipway access, repair areas or other operational spaces.
12. Operational Conditions and Safety
Porto Santo Marina may refuse, modify, suspend or postpone a request or service where required by weather conditions, sea conditions, safety requirements, maintenance needs, operational constraints, public interest, competent authority instructions or other circumstances beyond the marina’s reasonable control.
Operational information published on this website is provided for general guidance only and should not replace direct confirmation from the marina team when confirmation is required.
13. Marina Regulations
All berth requests, temporary stays, service bookings and use of Porto Santo Marina facilities are subject to the applicable marina regulations, service conditions, tariff rules and legal requirements in force.
Users, vessel owners, crews, visitors and service providers should read and comply with the applicable rules before and during their stay or use of marina facilities.
14. Personal Data
Personal data submitted in connection with berth requests, reservation enquiries, service requests or other marina-related communications will be processed in accordance with the website’s Privacy Policy.
15. Contact
For questions about these Reservation Conditions, berth requests, service bookings or marina assistance, please contact:
MARINA PXO - ACTIVIDADES NÁUTICAS, S.A.
NIPC / VAT Number: 519280377
Registered office: Estr. Do Aeroporto Nr. 101, 9060-382 Funchal, Madeira, Portugal
Porto Santo Marina
Estrada Jorge Moura Caldeira de Freitas
9400-220 Porto Santo
Madeira, Portugal
E-mail:
Phone: +351 291 983 069
Last updated: 15 July 2026